Please read these terms carefully before using our services
By accessing and using the Dokotela Online platform, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this platform's particular services, you shall be subject to any posted guidelines or rules applicable to such services.
You must be at least 18 years of age to use our services. By using Dokotela Online, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement.
Dokotela Online provides telemedicine services that connect patients with healthcare professionals. Our services are not intended for medical emergencies. If you are experiencing a medical emergency, please call your local emergency services immediately.
Dokotela Online is a telemedicine platform that provides:
Our healthcare professionals will determine whether a condition is appropriate for telemedicine treatment. Some conditions may require in-person evaluation, and our practitioners reserve the right to decline providing services for conditions they deem unsuitable for telemedicine.
To access certain features of the platform, you must register for an account. When you register, you agree to:
We reserve the right to suspend or terminate your account and refuse any and all current or future use of the platform for any reason at any time. Such termination may result in the deactivation or deletion of your account.
Our consultation fees are as follows:
We accept various payment methods including credit cards, debit cards, and electronic funds transfers. All payments are processed through secure payment gateways.
Consultation fees are generally non-refundable once the service has been provided. If you are unsatisfied with your consultation, please contact our support team to discuss your concerns.
We are committed to protecting your privacy and the confidentiality of your personal and health information. Our Privacy Policy explains how we collect, use, and protect your information.
Your health information is protected in accordance with applicable laws and regulations. We implement appropriate technical and organizational measures to safeguard your data.
All content included on this platform, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the platform, is the property of Dokotela Online or its suppliers and protected by copyright and other laws.
The Dokotela Online name and logos are trademarks and may not be used in connection with any product or service without our prior written consent.
To the fullest extent permitted by applicable law, Dokotela Online shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our platform after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the platform.
These Terms shall be governed and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
Any dispute arising from these Terms or your use of the platform shall be resolved through good faith negotiations. If such negotiations fail, the dispute shall be submitted to mediation before pursuing other remedies.
If you have any questions about these Terms, please contact us at:
Email: support@dokotelaonline.xyz
Phone: +27 67 566 9355
Address: 33 Cayman Road, 1872