Privacy Policy

At Dokotela Online, we value and respect your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013 and other applicable South African laws.

1. Information We Collect

When you use our platform, we may collect the following information:

• Personal details such as your name, contact number, email address, and ID number
• Medical history and health information necessary for your online consultation
• Payment and billing information
• Technical information (such as IP address and device type) to enhance security and user experience

2. How We Use Your Information

Your personal information is collected solely for legitimate healthcare and operational purposes, including:

• Booking and managing consultations
• Providing accurate medical advice and follow-up care
• Processing payments and generating invoices
• Communicating with you regarding appointments, updates, and support
• Ensuring compliance with medical, ethical, and legal standards

3. Data Storage and Security

We take every reasonable measure to ensure that your personal and medical information is stored securely. This includes:

• Encryption of sensitive data
• Secure servers and password protection
• Limited access to authorized personnel only

If there is ever a data breach, we will notify you and the Information Regulator of South Africa as required by law.

4. Sharing of Information

We may share limited information only with:

• Registered healthcare professionals involved in your consultation
• Authorized third-party service providers (such as payment processors) who comply with POPIA
• Legal or regulatory authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

5. Your Rights

Under POPIA, you have the right to:

• Access and request a copy of your personal information
• Request correction or deletion of inaccurate data
• Withdraw consent to processing (where applicable)
• Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been mishandled

6. Retention of Information

We retain your medical and personal information only as long as necessary to provide healthcare services, meet legal obligations, and maintain accurate medical records.

7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and your continued use of our platform will signify acceptance of the revised policy.